You might assume that everyone sees the same thing on the internet, but we don’t. Your clients might see different search results than you, and your website may even look very different to them.
Make sure you don’t loose sales from these situations:
Personalised searches
In Dec 09 Google introduced personalised search which examines your search history and ‘adjusts’ your search results accordingly. Read more here: http://googleblog.blogspot.com/2009/12/personalized-search-for-everyone.html
Are you really ranking that well ?
While the concept of personalised search sounds great, there are a couple of pitfalls you should be aware of.
To explain lets say you’ve been monitoring your website ranking by occasionally searching for it. Google’s personalised search will kick in and display your site with a higher rank, but just for you. Meanwhile everyone else including your prospective clients will see (or may not see) the site in its real ranking position which may be way down the list and out of sight :(
In your personalised search induced naivety you’ll believe your site is doing real well, but actually it might be doing really, really bad!
A suggested solution
If you do monitor your site’s ranking, (and I commend you for doing this!) then use your browsers ‘stealth mode’ to check rankings and see what the rest of the internet sees.
Most browsers have a stealth mode but it can be a bit hard to find so here’s some clues:
- Internet Explorer 8 calls it ‘In private Filtering’ Ctrl Shift F
- FireFox calls it ‘Private Browsing’ Ctrl Shift P
- Chrome calls it ‘Incognito’ Ctrl Shift N
- Safari calls it ‘Private Browsing’
How much does Google know about you?
The other way that your search results might differ from what your clients see, is when you are signed into your Google ID.
Google may skew results based on info stored in your Google ID.
The solution here is to log out of your Google ID, or again use your browser’s stealth mode.
Invisible Flash
Apple iPhones and iPads are becoming increasingly popular internet devices. Sites I monitor have up to 6% of visitors arriving on their iPhones and I suspect iPad usage will explode soon to take this total number much higher.
Flash is used to provide visual interest in websites, and is important for emotional based sales i.e. selling products and services that make us feel good. Flash is also good at attracting attention.
As any iDevice devotee will tell you, iPhones & iPads don’t display Adobe Flash.
Any Flash in your website looks like a gapping black hole to these visitors. There’s no emotional sales value, it looks ugly; even defiled and predictably undermines your website’s ability to engage iDevice visitors .
Read what Apple has to say about Flash and why they are unlikely to ever support it. http://www.apple.com/hotnews/thoughts-on-flash/
What does this mean for your business website?
David Radzikiewicz from A7 Designs suggests, split your web presence over two sites; your traditional site and then a mobile visitor site. Visitors are automatically sent to the best site for their internet device by coding in the site.
If your target market is likely to visit using an iDevice then take action soon.
Display Standards
The last and ongoing display anomaly relates to web design standards. The World Wide Web Consortium (W3C) has a set of technical standards for websites to ensure they all display OK, but many sites don’t comply.
Display compatibility is complex as your website must be displayed faithfully in the plethora of browsers each with multiple software versions. As context; in the last 30 days, 52 different browsers/browser versions visited just one clients’ site.
This is has been further exacerbated by browsers that didn’t comply with the W3C standards (Microsoft being one of the worst offenders), and as a result W3C has lost relevance for some frustrated Web Developers.
Who cares about standards, I just want sales!
Fortunately there are typically few display issues for non-compliant websites, but occasionally the outcomes can be catastrophic sales-wise:
- Menus don’t work properly, so the visitor can’t access product information or sales pages.
- Product information is displayed completely off the screen and unable to be read.
- Search engine spiders are unable to navigate the site, so products don’t feature in search results.
- Text and/or images are displayed over the top of other content making it impossible to read
These are all excellent sales preventers and something I’m sure you dont want in your site.
Is my site W3C compliant ?
Fortunately W3C has an easy to use validation tool that you can check each page in your website for compliance. http://validator.w3.org/
I suggest you discuss any W3C errors your find with your Web Dev as some are trivial and might cost you a lot to achieve very little.
http://www.browsershots.org/ is also an excellent free resource to see how your site looks in a wide range of other browsers. It also interesting just see see how many there are out there…
Where to from here
- Monitor the traffic in your site
I strongly recommend Google Analytics. Its free and world class. - Use Analytics to check your website’s visitor clickstreams to see if they are doing what you want them to do. If not, take action.
- Use Analytics to identify then check correct display for the more popular browsers used to access your site.
- Check the main pages in your site for W3C compliance
Summary
Dont assume that everyone sees the same as you online. Your Clients may have a very difference experience, and its their reality that determines your online sales success.
This blog is based on the Succinct Update newsletter from July 2010.
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