The ‘issue’ only arises after the clients engage an internet marketer, who will want to access the site’s Analytics information to better understand the website’s history and traffic characteristics.

Analytics enthusiasts like myself will refine the Analytics settings for improved reporting, specific investigations etc which requires Admin access, and this is where the problem emerges.

Granting Analytics Admin to enable these refinements, also provides access to all profiles;
ie the web dev’s others client’s in that Analytics account.

This is not desirable from either the web dev or the internet marketer’s perspective, and as a result admin rights are not typically granted. This in turn impedes the internet marketer’s ability to deliver services.

Solutions
A simplistic approach is to create a new Analytics account for the client and abandon the web dev’s profile; however this effectively means losing historical web traffic data.

My preferred approach is to use two Analytics accounts in tandem:

• Retain the original account with the client/Internet marketer having read only access
• Create an additional Analytics account that is ‘owned’ by the client, with admin rights granted to the internet marketer.
  Analytics provides the ability to feed web tracking data simultaneously to two independent Analytics accounts – handy hey!

This approach:

• Preserves the website history so it is accessible by all interested parties (web dev, client & internet marketer)
• Places the ownership of web traffic data back with the client (where it should be!) This allows the client to retain their internet statistics even if they move to another web dev or internet marketer.

Checking your Analytics account
You can readily determine if the Analytics ‘account’ on your site is one of many sub-accounts by inspecting the UA number which looks similar to “UA-628649-1″ .

The final section (-1 in this case) indicates the Analytics profile number.
If the profile number is larger than the number of websites you have (eg 15) , then it is likely this is your web devs Analytics account and you are actually one of many profiles or sub-accounts within it.

Summary
In summary web traffic data is an important piece of data about your businesses, so I recommend that you take control of it and ensure you ‘own’ it.

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Its 5 years ago that Google acquired Urchin & so Analytics was ‘born’

Read more on the Analytics blog

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Never the less, page load speed is important

As an Internet marketer I’m fanatical about having  Google’s Analytics scripts in the site, but these too can impoact page load speed.

This article by Justin Cutroni of Analytics Talk provides some interesting insights into page load speed impact due to Analytics as well as  some solutions including the  new(ish)   Analytics Async scripts.

Nice work Justin!



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Very useful data if you are trying to win some business online.

The new capabilities exposes more data about the terms (ie keywords), the rank and even the pages that did rank. All essential diagnostic data for this type of analysis.

What is even better about this enhancement is the data is presented in Analytics style charts with great drill down capability building into the UI

Nice work Google WebMasters Tools, and all the more reason you should be using this amazing tool to diagnose your business website’s organic search performance

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This industrial strength yet surprisingly free website metrics system can help you understand more about how your site is performing and give clues on how to improve it to ultimately make it a viable contributor to your business sales activities.

The upgrade includes:

• More sophisticated goal tracking
• Better table filtering
• More flexible reporting
• A threshold based alerting system

Read more…

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What is even more unbelievable is the amazing array of Analytics tweaks and custom tracking ‘extensions’.

For example, Analytics doesn’t report a couple of key pieces of info ‘out of the box’ ie

• where do visitors go when they leave your site?
• what has been downloaded from my site?

To answer these questions you would normally add special Analytics scripts to every link etc Tedious!
Good Web Practices has a nifty script that dynamically captures site exits and PDF and other downloads in Analytics – well worth a look.

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Because of the important nature of referring traffic this module extends the Traffic Sources Overview to focus explicitly on where referrals are coming from.

Business Interpretation

Referring websites are just as important to your business as off-line sales referals;

YellowPages Online and other internet directory sites should also appear in this category if they are being used as part of your online promotion.

This referral data along with metrics like Pages/Visit will you to evaluate these sources as viable contributors to your business promotion.

If you don’t recognise the websites referring business to you, then make the effort to establish a relationship with them;you might get even more referrals!

Analytics for business people

This is one of a series of articles to help business people extract value from their Analytics reports.

• Visits & site usage
• Traffic Sources
• Referring sites

Got questions about interpreting your Analytics reports?
Leave me a comment

Cheers
Pete

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This chart shows the fundamental web metric, Visits displayed over the report period.

Visits should be slowly increasing because you’ve been working hard to get more prospective clients to your website. It is quite normal for traffic to ease during weekends and holiday periods in a business website.

Site Usage

Business Interpretation

As with any advertising, the business needs to gain exposure to prospective clients.

A healthy level of visits is paramount; particularly increasing over time.

Weekends, public holidays even school holidays can impact website visits

A good portion of new visitors who represent new prospective clients is also key.

The Pages/Visit signals the level of visitor interest and is particularly useful in later report modules to make judgments about the value of traffic sources etc.

Analytics for business people

This is one of a series of articles to help business people extract value from their Analytics reports.

• Visits & site usage
• Traffic Sources
• Referring sites

Got questions about interpreting your Analytics reports?
Leave me a comment

Cheers
Pete

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Actually it is really what visitor activity tells you, and the only way to ‘hear’ this is through interpreting website statistics.

In this case the client had a temporary parking web page while they underwent the arduous task of implementing a new website.

Recently installed, Analytics (my fav web metrics tool) revealed that the site was attracting visitors from searches nicely aligned with this client’s business and in their target geography. Great news!

The bad news was Analytics revealed these visitors were immediately abandoning the site, apparently unimpressed with the parking page.

Until I revealed this today the business had no idea how many sales opportunities it had lost, and as you would expect, the website refurbishment is now a top priority.

How may sales leads are you loosing because you can’t hear what your website telling you ?

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But how do you decide which paid search services your business needs, and importantly how do you decide which service provider to use ?  Could you DIY paid search ? Not sure? Read on.

What is Paid search?

Paid search displays an advert to someone who has just searched for your products and services on the internet.

Paid search even allows you to display those ads in a targeted geographical area i.e. you can only show your ads in SA, or just SA and Vic or just Australia or even globally.

IThere’s two great things about paid search for small biz:

Get a slice of the action – however small
Unlike commtting to a print advertisement that you can only afford to run once, paid search allows you to set the budget you’re comfortable with, and you the exposure proportional to that. 

You get to play with the big boys; at least for the time your budget allows.

Just the facts Ma’am
Adwords gives you access to high quality information about your target market that you can even use in your off-line advertising:

Paid search facts

•    Google owns internet search in Australia with over 95% of all searches conducted on Google.com.au. For maximum exposure it makes sense to use Google’s AdWords paid search.
•    Paid search = Auction:
  Paid search is literally a keyword auction. You bid to show your ad when someone searches on a keyword. If they click on your ad then you pay a click price. If they don’t click you don’t pay. What value! Imagine if you didn’t have to pay for the brochures that clients didn’t read!The prospective client is automatically taken to your website where they can find out about what you can sell them that they where just searching for.

•    Bidding:
  Its an auction, so if your bid is too low your ad wont be seen.
  If you bid too much you are wasting money.
  If you bid for searches or ‘keywords’ that don’t clearly represent a customer, then you’re wasting your money.Poor bidding can burn money and get zero results if you are not careful.

•    Keywords:
  Cultivating a selection of successful keywords is the most important component of a successful paid search campaign. This is followed closely by creating compelling adverts that entice searchers to click and visit your site.

•    Tuning:
  Most search term volumes fluctuate over time. Some are seasonal (i.e. Christmas), others follow fashion, fads even current affairs (i.e. green house). If you don’t proactively manage your bids and keywords over time your campaign will drift out of tune and will either waste your money or stall altogether.

Setting up Paid search

Actually setting up paid search is really easy! Well at least setting up a basic campaign is.
But if your market is already strongly represented online, suddenly it gets much more challenging. 

There is an arsenal of AdWords tuning tools and 3rd party products to help you be more competitive.

DIY

It is quite viable for self-motivated and marketing savvy individuals to create a paid search campaign. There’s lots of online help and Google even has a ‘Starter edition’ to make it even easier for you.
Go to www.google.com/adwords and register.

If there’s not much competition in your online marketplace then this is probably all you need to do to dramatically increase the number of sales leads to your website. So do it!

If you find your campaign is not working or it seems to be ridiculously expensive for a click then you probably need assistance from a professional.

Paid search specialist

There is a growing number of good providers (& sadly bad ones too!) offering paid search support, even your web developer maybe able to assist you in setting up an AdWords campaign and getting you going.

Assessing Paid Search results

AdWords includes a very useful management console that shows the status of individual keywords and ads over time. The system can even email you regular reports to keep you informed.

Google Analytics is Google’s free website traffic tool.
Analytics provides cross medium (AdWords paid search and organic search) data, and the ability to comine and compare is extremely valuable.

I routinely use paid search to research optimal keywords to improve the website’s organic performance.
Paid search’s immediatecy means you get quick results.  

The data is live not historical (like predictative tools) and you are using your target client base to test it – an online focus groupof throushands of clients – Wow! Paid search data  has enormous creditability.
Its marketing gold!   

You can do all of this and much much more, but only if the Analytics and AdWords accounts are linked.

Paid Search traps

These are some of the major issues I see 

•    Changing rules for paid search
  In an effort to improve its paid search ‘relevance’, Google is penalising paid search campaigns that have a poor quality score which mainly relates to the target website’s landing page. This signals the end of the simple paid search campaign era and heralds the need for a broader internet marketing strategy that balances paid and organic search to avoid the penalty of inflated click prices.

•    Bundled fees = poor information
  Paid search providers who bundle their service fee with click fees mask ROI information and so inhibit your ability to evaluate and tune individual keywords, or even the campaign.

•    Fixed fee packages
  Paid search providers with fixed fee prices somewhat naively assume a constant keywords click price. You will either pay too much per click or the keywords will be under budgeted and therefore ineffectual.
•    Analytics & AdWords linkage
  You need to link AdWords to Analytics to assess the quality of keywords and ads in your campaign.  If your provider won’t allow you access they are hiding something; most likely their profit margin for their bundled campaign.

Where to from here?

Research: Your online marketplace.

Search for the generic terms that describe your offerings or the problem they solve in Google.  See how many AdWords ads are displayed on the right hand side under ‘sponsored links’.

There are only eleven positions available so if they are already occupied then there’s already competition for that keyword.

Do it: Set up a paid search campaign

If you don’t have time or the interest use a Paid Search provider or internet marketer.

Measure: Your website’s performance  

Add Analytics to your website so you can critically examine its paid and organic performance

Assign: Your website a sales budget

Treat your website like a sales person. Set a budget and demand results.

Investigate why if it fails to meet the budget. You may have to invest to get results.

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